We Understand.
You are a specialist in Real Estate, and you may not be an expert at design, web development or marketing. But that's not a problem, because we are. We would like to be your design, marketing and web department, on call when you need us. You have enough to worry about, let our team take care of the technical and creative details so you can focus on what you are good at.
Why Is Support Important?
There is nothing quite as frustrating as being thwarted by impersonal technology. We strive to make things "simple" but Gutensite is also powerful, with lots of neat options to help you implement your unique ideas, and sometimes it's overwhelming. Fortunately, you can just call us for help. It saves you time, and stress. It also gives you peace of mind knowing that you are not alone, your problems will be solved.
What does Support Mean?
We provide phone support Monday through Friday, 8-5pm PST. We also provide a direct way for you to contact us for after hour emergencies. Our support is comprehensive and includes:
Urgent Help with Broken Pages or Features
Help with How to Add New Pages or Content
Help with Email issues, e.g. Spam, IMAP, etc.
Proactive Training
Tips with Advanced Features
Bug Reporting
Feature Requests
Our expertise isn't limited to the web either, when you need advice on Branding and Marketing, or other related services, we will provide creative advice and project quotes that help you meet your goals.
How Can I Get Support?
All support options are listed when you are logged into your Administrative Control Panel, under the "Support" section. We also provide public "How To" articles on common subjects, and a Community Support Forum for those that enjoy that sort of thing (or for Free Lite clients that don't qualify for professional support).
Gutensite Support Section
To learn more, visit our official Gutensite Support section.
—Geoffrey Nelson
Luxury Realtor, San Francisco Bay Area